Draft for review: This page is a working business draft and should be reviewed by a qualified Nigerian attorney before publication or reliance. Replace any operational details that differ from your actual practice.
1. About these terms
These Terms of Service apply to your use of the Avirron Veterinary Services website, including animal registration, booking requests, care-plan enquiries, record-book access, WhatsApp communication and links to the Avirron VetMart store. In these terms, “Avirron”, “we”, “us” and “our” refer to Avirron Veterinary Services, while “you” refers to the person using the website or requesting a service.
2. Scope of our services
Avirron provides veterinary support for companion animals, farm animals and livestock, including dogs, cats, poultry, cattle, goats, sheep, pigs, rabbits, fish and other animals accepted by our veterinary team. Services may include consultations, preventive care, vaccination planning, parasite control, herd and flock health support, diagnostics, treatment guidance, breeding support, emergency response and digital record keeping.
Information on this website is provided to help you understand our services. It is not a substitute for an examination or direct advice from a qualified veterinary professional.
3. Accounts, registrations and information
You agree to provide information that is accurate, current and complete when registering an animal, farm, herd, flock or booking request. You are responsible for keeping contact details and animal or livestock information accurate, and for notifying us when important information changes.
You must not register an animal or submit information on behalf of another person unless you have permission to do so. You must keep any login or record-book access details confidential and notify us promptly if you believe they have been misused.
4. Bookings and veterinary appointments
A booking request is not confirmed until Avirron communicates confirmation, availability and any applicable service charge. We may contact you through the telephone number, email address or WhatsApp account supplied with your request.
You should provide a safe and reasonably accessible environment for a home or farm visit. Please tell us in advance about aggressive animals, biosecurity risks, infectious disease concerns, difficult access, large herds or flocks, and any other condition that could affect the safety of people or animals.
Appointment times may change because of emergencies, traffic, weather, animal welfare concerns or clinical priorities. We will make reasonable efforts to notify you and arrange an alternative time where possible.
5. Emergencies and urgent cases
Website forms, email and WhatsApp are not guaranteed emergency channels. If an animal is in immediate danger, contact Avirron through the available urgent-care channel and follow the instructions provided by a veterinary professional. Do not delay necessary emergency care while waiting for a website response.
Emergency response depends on location, staff availability, case severity, transport conditions and the information available at the time. No specific response time or clinical outcome is guaranteed.
6. Care plans and payments
Care-plan names, features and prices displayed on the website may change. A plan becomes active only after Avirron confirms the selected plan and payment or other agreed payment arrangement. Plan benefits apply only to the animal, household, farm, herd, flock or operation identified in the confirmed arrangement.
Any payment instructions sent through WhatsApp or another official Avirron channel should be checked carefully before payment. Avirron is not responsible for payments sent to an unauthorised person or account. Please contact us if payment details appear inconsistent or suspicious.
Unless otherwise agreed in writing, fees for services already provided, travel, laboratory work, medicines, supplies, procedures or third-party services may be charged separately.
7. Animal records and clinical decisions
The digital animal and livestock record book is intended to help organise information such as identification, vaccination, parasite control, breeding, treatment, inspection, nutrition and movement history. You remain responsible for providing accurate information and following the care instructions given by a veterinary professional.
Clinical decisions depend on the animal’s condition, examination findings, history, available diagnostics and professional judgment. A record-book entry, reminder or website message does not guarantee a diagnosis, treatment result, breeding outcome, production outcome or prevention of disease.
8. VetMart and third-party links
The website may link to the Avirron VetMart store and to third-party social-media platforms or service providers. Those destinations may have separate terms, prices, delivery rules and privacy policies. You are responsible for reviewing the terms that apply when you use a linked service.
9. Acceptable use
You must not use the website to submit false information, interfere with its operation, attempt unauthorised access, upload malicious code, infringe another person’s rights, harass our staff, or use our content and branding without permission.
10. Intellectual property
Unless otherwise stated, the Avirron name, branding, text, layouts, graphics, software and original content on this website belong to Avirron or its licensors. You may view and use the website for personal or internal business purposes, but you may not copy, republish, modify, sell or commercially exploit its content without written permission.
11. Disclaimers and limitation of responsibility
We aim to provide reliable services, but the website and its content are provided on an “as available” basis. We do not promise that the website will always be uninterrupted, error-free, complete or suitable for every purpose. Veterinary outcomes can vary and depend on factors outside our control.
To the extent permitted by applicable law, Avirron is not responsible for indirect or consequential loss arising from website use, delays in communications, third-party links, inaccurate information supplied by a user, or an animal health outcome that could not reasonably be guaranteed.
12. Privacy
Our collection and use of personal information are described in the Privacy Policy. By using the website, you acknowledge that you have had an opportunity to review that policy.
13. Changes and termination
We may update these terms, change website features or suspend access where reasonably necessary for maintenance, safety, legal compliance or business operations. The updated version will be posted on this page with a revised date. We may suspend or terminate access where a user breaches these terms or creates a safety, security or legal risk.
14. Governing law and contact
These terms are intended to be interpreted under the laws applicable in Nigeria, subject to any mandatory rights or protections that apply to you. Questions about these terms may be directed to Avirron Veterinary Services through the contact details shown on the website or by using the WhatsApp contact channel.