Draft for review: This page is a working business draft and should be reviewed by a qualified Nigerian privacy or technology lawyer before publication. Confirm that the final version matches your actual systems, vendors, retention practices and regulatory obligations.
1. Who we are
This Privacy Policy applies to Avirron Veterinary Services (“Avirron”, “we”, “us” or “our”) and the website features used to register animals, request veterinary care, access animal records, ask about care plans, communicate through WhatsApp and visit the Avirron VetMart store.
For privacy questions or requests, contact us using the phone, email or WhatsApp details published on the website.
2. Information we may collect
Depending on how you use the website, we may collect the following categories of information:
- Contact information: name, phone number, email address, address, location and preferred communication channel.
- Owner or farm information: farm name, farm location, operation type, herd, flock, batch or group details, and information needed for a veterinary visit.
- Animal information: name or group label, species, breed, sex or gender, age or date of birth, colour or markings, identification numbers, ear tag, RFID, batch number, breeding information and health history.
- Service information: booking requests, care-plan selections, consultation notes, vaccination and treatment details, movement information, messages, feedback and support requests.
- Technical information: browser type, device information, approximate usage data, log data and information collected through necessary cookies or similar technologies.
- Payment-related information: payment status, transaction reference or confirmation. We do not need to receive or store your full card, bank-account or PIN details through ordinary website messages.
3. How we use information
We may use information to register animals and farms, create and maintain health records, schedule consultations, respond to enquiries, provide veterinary support, send appointment or vaccination reminders, administer care plans, process or confirm payments, improve our services, protect website security, meet legal obligations and communicate important service updates.
We may also use aggregated or de-identified information for service planning, quality improvement, veterinary education or operational reporting where it does not reasonably identify you or a particular animal.
4. Animal health and farm records
Animal and livestock information may be sensitive in a practical or commercial sense, particularly where it relates to herd performance, farm operations, breeding, movement, treatment or disease history. We use this information to support the services you request and restrict access according to our operational needs.
You should only submit information that you are authorised to provide. If you manage animals or a farm on behalf of another person, you are responsible for having the necessary permission to submit and share that information with us.
5. WhatsApp, email and third-party services
If you choose to contact Avirron through WhatsApp, email, telephone, social media or another third-party platform, your communication may also be processed under that provider’s terms and privacy policy. Please avoid sending unnecessary passwords, payment credentials or highly sensitive personal information through ordinary chat messages.
We may use hosting, database, messaging, analytics, payment, laboratory, scheduling or other service providers to operate the website and deliver requested services. These providers should only receive information reasonably necessary for their assigned function and may be subject to confidentiality and security obligations.
6. Cookies and technical data
The website may use necessary cookies or similar technologies to maintain sessions, remember basic preferences, protect forms and support core functionality. We may also use limited technical information to diagnose errors, protect the website and understand general usage. You can control cookies through your browser, although disabling necessary cookies may affect some features.
7. Sharing and disclosure
We do not sell personal information. We may disclose information where reasonably necessary to provide requested veterinary services, work with service providers, respond to lawful requests, protect users or animals, investigate misuse, prevent fraud, enforce our terms, or protect Avirron’s rights and safety.
Where appropriate, we may ask for your consent before using information for a new purpose that is not reasonably connected to the purpose for which it was collected.
8. Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate animal or service records, resolve disputes, meet accounting or legal requirements, protect our systems, and enforce agreements. Retention periods may vary depending on the type of record and the circumstances of the relationship.
9. Security
We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, disclosure or loss. No website, device, messaging service or internet transmission can be guaranteed to be completely secure, so you should take care when choosing what information to send online.
10. Your choices and rights
Subject to applicable law and reasonable verification, you may contact us to ask about personal information we hold about you, request correction of inaccurate information, ask for deletion where appropriate, object to or restrict certain processing, withdraw consent where processing relies on consent, or ask for a copy of information in a usable format.
Some information may need to be retained for animal-care continuity, safety, legal, accounting or dispute-resolution purposes. We may also need to verify your identity and authority before responding to a request.
11. Children
The website is intended to be used by people who can lawfully provide the information submitted. If a parent or guardian believes that a child has provided personal information without appropriate permission, please contact us so that we can review the situation.
12. Third-party websites and VetMart
The website may contain links to VetMart, social networks and other third-party websites. This Privacy Policy does not control how those services collect or use information. Review the privacy notice of each service before submitting information or completing a transaction there.
13. Changes to this policy
We may update this policy when our services, systems, vendors or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date. Continued use of the website after an update means that you have had an opportunity to review the revised policy.
14. Contact us
For privacy questions, corrections or requests, contact Avirron Veterinary Services through the contact details shown on the website or use the WhatsApp privacy contact link. Please describe your request clearly and include enough information for us to identify the relevant account or record without sending unnecessary sensitive information.